Phone: 919.962.2000 Intro A Virtual Private Network (VPN) provides an encrypted connection (secure tunnel) from off campus to the UNC-Chapel Hill internal network. Get My Username Change My Password Forgot My Password Call the IT@UC Service Desk at 513-556-HELP(4357) option 2 or 866-397-3382 option 2.. By using this service you agree to adhere to UC Information Security Policies Respond to calls and voice messages from people calling your office phone (call forwarding), Work on documents on your own or to share with others (Office 365), Save files in a location accessible from both work and home (OneDrive or Teams), Participate in meetings, webinar events or classes (Zoom), Stay connected with coworkers using instant messaging or chats (Zoom or Teams), Teach class or participate as a student in class (Zoom and Sakai), Use any of the major campus applications (ConnectCarolina and others), Access applications on your office or other UNC computer from a device at home (request “remote desktop” access from your IT support), Use UNC tools to manage security while working remotely (VPN, DUO, Authenticator), VPN (needed for W-2 & pay stub and other ConnectCarolina functions as well as campus storage such as storage.unc.edu and secnas.unc.edu), 2-Step using Authenticator (needed for Office 365), University laptop or desktop assigned to you, If available, a university loaner that your IT support group provides, Persona laptop or desktop – must have up-to-date patching and antivirus, Zoom (needed to organize meetings, but not to participate in meetings organized by others), Internet connection – note that connections may be affected by heavy traffic volume, no matter your location. An overview of library resources and services available in support of online course delivery. If you already have access to the Internet from home, but it is too slow or limited, we recommend you call your service provider to see if they can assist. M-F 8:00-5:00 p.m. Get ready by accessing the links on this web page or by contacting help.unc.edu, 962-HELP or SONHelp at 919-966-3388. Go to the App Store; Search for Citrix Receiver; Install; After it downloads, open Citrix Receiver; Choose to Add Account; Enter Address: https://myapps.unch.unc.edu and tap Next; In the Username field, enter UNCH\username where username is the username for your Hospital domain account A quick search will tell you that a UNC path is a path with double slashes or backslashes which is what a network path has. ISD Helpdesk: 919-966-5647 or helpdesk@unch.unc.edu The sum from this is nevertheless very much highly interesting and like me mention to the wide mass - therefore also on Your person - applicable. You should check with each of them to see if their hours have changed given the current public health situation. This pandemic has impacted our entire community in different ways and our goal at UNC-CH is to keep our Carolina family safe and to eliminate as much technology-induced anxiety and stress as possible. Open a Ticket. MYACCESS ID Password Sign On For assistance logging in, please contact us at: UNC … Access your UNCHealth email from any location, any time, by using. Thanks to the support of the FCC and many Internet Service Providers, the issue can usually be addressed at no additional cost to our community members. RB House- UL Room 033. If you don’t have Desktops in the top bar, request access in ARC (explained below). User must have a dedicated space and time to complete training - do not plan to train and work at the same time. User should avoid using Apple devices for training, including iPads, iPhones or MACs, due to possible compatibility issues. Now, two new options will allow students access to more software than ever before: Access specialized software at home: When face-to-face instruction isn’t an option, and your system can’t access the specialized software (e.g., SPSS, SAS, Mathematica) you need, OneIT setup remote access labs so students can connect to a campus lab. User must have a reliable internet connection at home or at your training location. Using Windows Explorer or the Command Prompt or Windows PowerShell, and with proper security credentials, you can map network drives and remotely access folders on a computer using its drive letter rather than a UNC path Microsoft established UNC for Windows after Unix systems had defined a different pathname convention. Note:  Specific Internet Providers that are listed are just examples and their policies are subject to change. Access to some campus applications from off campus require the use of VPN (i.e. In most cases, no login is required when using a UNC networked computer to access library resources. Overview. Electronic journals, databases and books are accessible from on-campus computers that are connected to the UNC network. Remote Access Sharing Links with Students If you're sharing links to library databases, you'll want to be sure that your links will route students to be authenticated through their UNCSA credentials (otherwise, they will not be able to access subscribed resources off campus). Access to multiple monitors or computers – one to watch the Webex or online course and one follow along in the Playground environment. User must be prepared to participate in training for entire length of scheduled class. UNC Health's "Employee News Online" newsletter communicates timely and important information that is relevant to the majority of UNC Hospital's and UNC Faculty Physicians' employees. Charter, Comcast, and Spectrum have advertised free Internet for 60 days for students. Chapel Hill, NC 27599-7460 Spectrum, Charter, AT&T, Verizon, and others) have offered to eliminate charges for “going over your limit” and eliminate bandwidth throttling. If you can temporarily access the internet, simply search for “Free Wi-Fi near me” to find locations that may be able to assist. Professional development; Skillsoft courses. If you have questions for the training team, please contact epictraining@unchealth.unc.edu. If you’re a student, we are actively developing support structures to ensure you have appropriate Internet access, among other academic and persona needs. The University of North Carolina at Chapel Hill In Finder, click on Go and select Connect To Server; In the address bar, use //storage.unc.edu/dsa Consider,that it is in this matter to factual Opinions of Individuals is. For many individuals, this level of service requires a monthly fee that you would prefer to avoid. If you do not have an internet connection, check with your cell phone service provider to see if your phone can be used as a hotspot (data charges may apply). Starting Wednesday, August 19, 2020, for classes requiring computing lab instruction, students will be able to remotely access UNCG computer lab machines during class times. You should self-identify as a member of a University community. If you are having trouble or have questions, please contact epictraining@unchealth.unc.edu. *Vaccine availability and appointments* | Visitor and mask policies | Additional COVID-19 resources. Some individuals have no Internet service at their homes, but they do have the appropriate wiring necessary for internet access. Need access to UNC Health systems? Remote Desktop, Shared Drives, Virtual Computing Lab, ConnectCarolina). VPN allows you to access campus applications and work securely, just as if you were physically on campus. On-Campus Access. ; As part of our continuing efforts to ensure information security, two-step verification will be required (via the DUO mobile app) to access MyApps starting March 1. ; Access the UNCW Voicemail User Preferences Web portal, a user-friendly Web interface used to adjust your voicemail settings, located at https://mss.uncw.edu/user. 203 South Road Chapel Hill, NC 27599. If solving this problem at your residence isn’t technically possible, then you may want to visit a nearby location that has free Wi-Fi. Copyright 2021 UNC Health. You may already have internet service at home through your Cable TV provider (Cable Modem), Telephone (DSL), Satellite, etc.. Managers receive a spreadsheet containing EINs for all their new hires a few days before their employee attends orientation. The ITS Virtual Lab provides on-demand access to a wide variety of applications for anyone with a valid ONYEN. limited or unavailable. Able to access your UNC Health email to get LMS notifications, which will include the WebEx hyperlink needed to join class - go to https://mail.unch.unc.edu/ and use your credentials. For example, many public libraries, coffee shops, and some restaurants provide wireless that you can use as their customer. In preparation for unplanned events, such as inclement weather and public health situations, ITS sends out information intended to help you plan and prepare for alternate work arrangements. The following is a list of potential solutions that may help you be more connected from home and thereby helping UNC to achieve our social-distancing goal. Contact. If you have applications installed on your on-campus workstations you can use VPN to access your on-campus machine or, as an alternative, you can use Remote Desktop through Horizon. A post shared by UNC Surgery (@uncsurgery) on Sep 16, 2020 at 7:53am PDT To provide the highest patient care to all people through innovation, world -class research, and training the next generation of surgical health care professionals and scientists Need Help? Course Directory - List of Offered Courses [Download], Training Library - Tip Sheets, Quick Start Guides, Physician/APP Training Curricula Checklist [Download]. You can still use the Hospitals’ https://myapps.unch.unc.edu Citrix portal. To find this page: Go to MySupport@UNC > in the search box type 'new employee'. Bring headphones (preferably with a microphone) so you can listen to the class without disturbing other users in the class, who may be taking different classes. UNC Health Service Desk: (984) 974-4357; MyAccess Sign-On Exchange WebMail. Learn how to set up remote desktop access. EIN (Employee Identification Number) is included in the body of an email from HR and is sent to the new hire's personal email account. MyApps (Citrix Access) - The UNC Health Care Citrix portal "MyApps" provides access to enterprise applications (including Epic@UNC) at work via the MyApps icon, and at home via https://myapps.unch.unc.edu . Visit help.unc.edu and “Request Something Else” to request the feature. Remote Access; Remote Access. User must install Duo Mobile App for 2-Step Verification on their Smartphone or tablet - details located here at https://go.unch.unc.edu/duo. All rights reserved. If the above criteria cannot be assured by the user and their organization, a user will not be able to join the scheduled WebEx class and will need to reschedule for the next class offering. The COVID-19 pandemic has quickly brought this issue to light for many of our students, faculty, and staff. Teach, learn, and research on the go with technologies at UNC Charlotte. Starting the Remote Desktop Connection On your office computer, go to https://whatismyip.unc.edu/, which will display your office computer’s IP address... On your home computer, connect to the UNC Virtual Private Network (VPN) if you are off-campus. Remote Working Checklist & “Keep Teaching” Resources for Faculty and Staff, accessing your voicemail remotely can be found here, Watch the SON Zoom Overview Session | March 17, 2020, Zoom Settings Explained from keepteaching.unc.edu, Office 365 applications including Teams, OneDrive, SharePoint, Outlook, ConnectCarolina- paystubs, W2 and financial data, TIM, Information regarding training sessions, scheduled on Friday, 3/13 and planned for next week –. To move Command Prompt into a network directory, you need to use the pushd command. Access to these applications do NOT require the use of the campus VPN: Citrix , Email , HeelMail , Office 365 , OneDrive , Outlook , TIM (Time Information Management) , Virtual Lab , Zoom These solutions provide a Wi-Fi network that you can use with your laptop or other devices. Learn more about 2-step verification and the Duo app in the user guide at. You can access most systems on the web using any device. At least one day prior to training, the end user must be able to access UNC Health's My Apps site - https://myapps.unch.unc.edu. User must know User Name and Password prior to day of remote training. LinkedIn Learning has a module called "Learning Canvas (2019)," which you'll find very helpful.Once you've opened the resource, you can search for that in … Please contact your local provider for specific service offerings. The following criteria must be met; otherwise, you may need to report to your hospital location and attend remotely from there. JavaScript has been disabled within your browser, the content or the functionality of this web page can be The Intelligent Hub allows mobile device access and Duo allows remote access within the App Store from a PC or laptop to enterprise apps you routinely use. In most cases, you can use Remote Desktop to connect to it and work as if you were onsite. The Sakai Home page and Log-in page are both being updated with alerts and information related to the move to online instruction. Log into PCs, laptops, Epic@UNC, LMS and email using your UNC Health Care Domain account. Being a UNC Hospital application, we here at the Department of Medicine Information Services don’t have direct access to EPIC and therefore any issues regarding logging into EPIC or the content within should be directed to the hospital IT group – ISD. If you are experiencing a challenge specific to internet access (financial or otherwise), please email the Covid Student Support Hub at  covidcareforstudents@unc.edu. In many rural areas, there is simply no infrastructure for internet access. In order to access the UNC Health Citrix portal you will need to be connected via the VPN. Secure messaging with UNC Health Care providers regarding your patient's care Online referrals for outpatient and ancillary services Access to scheduled appointments, medications, allergies and outpatient & inpatient notes (including admissions, discharges and emergency services) Unc remote access VPN: Safe & Quick to Setup Another get of a Unc remote access VPN is that your true IP address. At the discretion of the training staff, the user may need to take additional Epic e-Learnings if the user has never used Epic before, or has minimal experience. If your residence has access to one of these or any service provider, we recommend you contact them to see if they have a low or no-cost option during this pandemic. Instructor/trainer has the right to terminate training at any time (even if not complete) if above conditions are not maintained for the duration of the class. LMS is the UNC Health Care System online learning platform. (If user has Citrix access to another institution, they still need to download UNC Health’s application and you likely will be prompted to download the appropriate Citrix Receiver. (If unsure, call the orientation staff at your organization, your manager, or the ISD Service Desk to obtain this information.). When “Remote Desktop Connection” appears, select it. Once activated, the administrator will provide the specific Call Forward Remote access phone number and instructions. Enter IP address (please contact the Help Desk if you need assistance finding the IP address of your computer) in the … New employees should check their email for links to important information security, email and internet use policies. Most library computers require a UNC-CH Onyen login. PPTP (Point-to-Point Tunneling Protocol): This standard is for the most part obsolete, with many known security flaws, but it's fast. First, get the complete path to the network location you’d like to access. The ability to work remotely and/or participate in remote academic activity typically requires access to the internet and, in some cases, faster access than what is readily available. As a new employee you may have information technology questions, such as checking email, changing your password, where to save Word documents, and who do I contact for support. Download either of these browsers prior to class, if needed. Contact your orientation staff or education director to find a training location. Remote call forwarding If you need remote call forwarding for a VoIP phone line, an ITS Communication Technologies administrator must activate the feature. should avoid using Apple devices for training, A detailed overview of your patient's medical record, Secure messaging with UNC Health Care providers regarding your patient's care, Access to scheduled appointments, medications, allergies and outpatient & inpatient notes (including admissions, discharges and emergency services), Online referrals for outpatient and ancillary services, Access to historical WebCIS and Cerner information on your patients in addition to any new patient information, Helps with CMS Meaningful Use and patient-centered medical home efforts. If there is adequate cellular service in the area, then you may be able to work with your cellular provider to either use your cell phone as a “wireless hotspot” or consider adding a mobile hotspot to your cellular account. You should self-identify as a member of a University community. Many already have a plan to help you, especially those who are participating in academic activities. Log into MyApps first, then click LMS. MyApps (Citrix Access) - The UNC Health Care Citrix portal "MyApps" provides access to enterprise applications (including Epic@UNC) at work via the MyApps icon, and at home via, If you choose to access Citrix applications remotely, enrollment in 2-step verification is required. A generic virtual desktop is available by launching Desktops, My Desktop within MyApps. Register password security questions & answers at. These virtualized applications are delivered instantly to users via any computer or mobile device connected to a network at any location on or off campus. Use Remote Desktop. You must do this before you are scheduled for class!! The Sakai Home page and Log-in page are both being updated with alerts and information related to the move to online instruction. Now is a great time to ensure that the tools you may need to work from home or an alternative location are ready to go. Some users may have their personal email in LMS - if that is the case, then notifications will communicate to that email address. In addition, click the links below for more information about various topics which may help answer some questions. One of the best resources for access issues and 'how do I' is your manager/ supervisor as well as co-workers in your department. The user must view any recommended Epic e-Learnings for their job role prior to their scheduled class (es). Web-based access when on-campus will not require 2-Step Authentication. Computer must have access to Internet Explorer or Google Chrome. Some specialized software will require you to connect to the VPN, while others will be accessible only via devices managed and owned by the University. Starting Feb. 19, 2018, all remote access users will be required to use MyApps (at https://myapps.unch.unc.edu) and the current Citrix site (https://csg.unch.unc.edu) will be decommissioned. More information can be found at this MyApps Set Up link (requires login). User must have access to a desktop or laptop computer (not a tablet or smartphone device) with a minimum of Windows 7 operating system and a physical keyboard. If user encounters technical problems during download of MyApps or Duo Mobile App, the ISD Service Desk will offer assistance 24x7 at 984-974-4357. Many of the major providers (e.g. Unc remote access VPN - 4 things customers need to recognize. This new service provides access to course-related software, enabling students to have the same desktop experience they would have if they were physically in a computer lab. Duo. For assistance logging in, please contact us at: UNC Health Service Desk: (984) 974-4357 UNC Health Service Desk: (984) 974-4357; MyAccess Sign-On myTime. Home > About Us > Epic at UNC > Epic@UNC for Providers > Epic@UNC Training > Training Portal for Remote End Users. If you choose to access Citrix applications remotely, enrollment in 2-step verification is required. If you need technical guidance with off-campus networking, please call (919) 962-HELP. Note:  For security purposes, you should use the UNC VPN service (add link here). The University of North Carolina at Charlotte 9201 University City Blvd, Charlotte, NC 28223-0001 704-687-8622 The folder address is \\storage.unc.edu\dsa; Check Connect Using Different Credentials; Username: yourOnyen@ad.unc.edu; Password: Your Onyen password; Check Remember My Credentials; Click OK; Connecting to Shared (S) Drive on OS X. Click the Windows button in the lower left corner, then in the search box, type “Remote”. 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