That is terrible and I am very sorry that happened to you and your daughter. Hey Rachel! If you have any other questions in the meantime please don’t hesitate to get in touch. Book Royalton Riviera Cancun Resort & Spa, Riviera Maya on Tripadvisor: See 14,671 traveller reviews, 14,283 candid photos, and great deals for Royalton Riviera Cancun Resort & Spa, ranked #19 of 40 hotels in Riviera Maya and rated 4.5 of 5 at Tripadvisor. This is the ‘lowest’ room category available and we also had the ‘lowest’ view available, which is a view of the mangroves. I will have a travel guru contact you with the pricing for Xcaret with transportation from the Royalton. In the meantime, if there is absolutely anything else please let me know I’d be happy to assist you. I know that there has been an increase of murders in Cancun. YES, your tour operator will offer excursions and there are several tour offices at the hotel that also offer tours. I’d advise you contact the hotel directly to ask them (if possible) if they can position you in a room best suited to your wants and needs. I am sorry to hear you are having trouble. I just wanted some advice and also a request regarding the room. The service and value is unmatched, in my opinion. Wow, you sure know this area very well! You will love the Royalton! The hotel has a sign out front next to the Bellboys with the official taxi rates not only to Cancun but the entire area. Number of persons. If you wish to stay in an adults-only area, then yes, the hideaway is the place for you although you will have access to all of the resort. Lomas travel stinks. My daughter is getting married at the Royalton in late July! I know it is a big Resort, there is one person that can not walk far, do you think this would be an issue? Our travel specialists will be able to tell you more about the swim outs and which ones are ocean view etc. Mexican, a Steakhouse, Asian (with Tepanyaki show cooking tables), Italian, Mediterranean, and even a Sports Bar featuring ‘pub grub’. Yes on the dates you’ve chosen the average Spring Break visitors to Cancun is 2.1 million. SO – they will push tours on you. Thanks. Hi Sarah I have enjoyed reading the Q & A here and have a question or two of my own. Hi Sarah, I’m going to the Royalton for a wedding in June/July and I’ve already booked with another travel agent. There is a lot of adventure going on in the area, from zip-lining at Xplor park or Selvatica which is in the middle of the jungle, to swimming with turtles and snorkeling with colorful tropical fish in the amazing reefs. Sarah. In any 5000 sample people, surely there are a few with questionable morals. I’m asking because of the Zika Virus.. I’m a bit nervous about that…. I don’t think the mangrove views are that bad…. Thanks for getting in touch. In addition to the buffet that is open breakfast, lunch, and dinner, there are quite a few specialty restaurants to choose from. If you want something that includes ruins, my favorite is this one: Tulum, Turtles and Snorkel Explorer. It is fabulous to be able to lounge on the balcony while the kids splash about. Please feel free to let us know the what tours you are interested in and we can get you the all the info you will need as well as discounts Sarah. 8 adults want to go Isla mujeres cheapest way as pos don’t want to be tied to an excursion boat etc thinking of going to the non tourist port not as expensive. It was hard to get spoons (1st world problem!). Ask for discounts as there are often specials that are not necessarily advertised. Diamond Club amenities that I wouldn’t want to go without are the personalized check-in (I LOVE this hotel, but check in is always a challenge) and a few extra perks. We booked seven-days over New years in the Diamond Club section could you advise as to how busy the hotel will be during this time? I’m going to pass you on to our hotel team here at PlayaDelCarmen.Com because room categories are always subject to change since our last stay so I want to make sure that the information you get is up to date and correct. We are so happy to hear you will be celebrating in paradise with us. The safe is handy, but you can’t lock up everything every time. We are looking for a resort that caters to families, not spring breakers. Your expert tour guide will take care of all the logistics and will be on hand should you need anything else. I hope one day the whole coastline is restored to that beautiful blue inviting water. It does have a nominal cost but check it out! I would, however, suggest that you research your tours well and read reviews as the ones being ‘pushed’ may not necessarily be the best tours, but rather pay the best commission to the seller. Again, service was touch and go. A weird thing was that there were no spoons on the table. I am going to hazard a guess and say that they will suggest hotels a little further down the coastline in Puerto Morelos or Playa del Carmen as these places typically do get less seaweed if it DOES occur (hopefully it won’t during your next visit). In a lifetime, you are more likely to die from fireworks (1 in 340,733), light- ning (1 in 79,746) No, you don’t have to worry about sharks. Luxury Suite and a Luxury Suite? HI SARA a quick question the two bedroom luxury presidential swim out is that an ocean view and what sections are they in and how are the room set ups tnx. Have a wonderful trip and let me know if you have any more questions we can help with! Hi. The Royalton is a fabulous hotel, but not the best if you want to be able to snorkel right off shore or if you want crystal clear water. If you were there recently, like the last month, I would appreciate your insights. Also – are there opportunities to buy souveniers from vendors? One of our expert trip planners will be in touch with you very shortly to discuss your booking and ensure you get the best price along with any other perks that the hotel may be offering. Hey Jessie, Thanks for getting in touch. I was wondering if it would be better to wait until November to go? My phone needed to be charged before our next excursion, so I didn’t place it in the safe this time. We stayed seven nights. He tends to do that. WiFi is free, and this property also features 8 outdoor pools and 10 restaurants. The room was about 500 yards from the resort center, and nearly a thousand yards from the adult part of the resort.The hero in this story is a young lady, Arely in Guest Services. I am also just back from a stay at the Royalton and I was really happy to see that they had plugs installed inside the safe to charge the phone, I had to leave it charging a few times and would not have felt comfortable leaving it out. Let us know if your group needs any tours as we can offer additional discounts for groups Have a great time! Just look for the stripes – one mean runs (away fast). Best regards Nina, Hey Nina, it’s my pleasure that’s what I am here for. Could you let us know your thoughts on going with kids to the Royalton. If anything, I felt it was private and enjoyed sitting on the quiet balcony. We hope you made memories that last a lifetime. Hello K! I heard to bring pool floats and toys. I go to the beach often. My email is sarah@playadelcarmen.com and I would be happy to help you and would love to help with the wedding planning as well. You’ve made it clear that it isn’t good practice to reserve beach spots. Something to consider. Regular is where we were. The Royalton is a fabulous hotel, great choice! I am not too sure what the complaints were about as I have just read three pages of trip advisor and did not find one…. Recently back from you Royalton Punta Cana had a grate experience Eva and Jose hide away management was excellent and helped a a lot on our trip hideaway pool bar staff excellent service from:dolores,Juan,Francisco.pool concertgorge:Gabriel and Raphael were also great Danny was great deserving and helping us all day also shout out to Edwin marria embalia Elouise Charlie also vibeteen alturo cresco tuti fruity was the best thanks to all the staff that helped us hope we see you all again. The property is great overall. I did not see any issue with the mangrove view room. Amazing blog. This is part of the main plaza, where many of the a-la-carte, specialty restaurants can be found, as well as the buffet restaurant. Also was this hotel a complete new build hotel, or was it a remodeling of another one? Have not yet been since the takeover of Hyatt Ziva. Worst experience ever!!! Your email address will not be published. crappy beach-to many weeds. Blackjack is in the European style and where the dealer is given only one card before dealing each player’s hand. Review tags are currently only available for English language reviews. Is that happening near this resort? My second thing is that I know we are pretty far from playa del Carmen… If we wanted to do a shopping type trip or something like that, how easy is it to get there and back? Hope to see you all again . . It is our 25th wedding anniversary and I had dreamed of looking out over the ocean, now I seem to understand that I will have to look to the right or left… is this so? Did you speak to the concierge on site or give them any feedback in regards to your stay? That’s incredible. Is there a shuttle to and from the royalton via the port many thanks, Hi! My husband and I would like to take the wedding party on a private catamaran tour. Hi, Emily, I shower every day in the water here and have never had an issue. One of our Travel Specialists will contact you shortly with information on all inclusives that are 100 percent adult only with no family sections within the hotel, such The Royal. One of our awesome Travel Specialists will get in touch with you shortly. so here is my Royalton Riviera Cancun Review and the full scoop . But in our reservation it says we have a side/ocean view. A 3-hour tour with drinks runs at $65 for adults and $40 for kids. Mauricio Z, Director General at Royalton Riviera Cancun Resort & Spa, responded to this review. I looks like Cancun parasailing is the best. If it is not clear at the Royalton, can we walk to an area that is clear, or can we shuttle to the Royalton Cancun and use the facilities there? I loved this blog, it was so informative. After navigating your site, I believe you are an agent for the area. Thanks for reaching out! Thanks for getting in touch. We apologize for any inconvenience this may have caused. Book now! If you would like to book any excursions let us know, we have a lot of great ones. Initially, I thought spring break for colleges was end of March but I’m being told it runs end of February through all of March. We have thought about tha Royalton Riviera Cancun. Would appreciate any suggestions. We will be with our two daughters as we are celebrating our 50 wedding anniversary. Luxury Accommodations* Royalton Riviera Cancun is comprised of 3 distinct sections, all unique to our guests’ needs and vacation styles. The all-inclusive Royalton Riviera Cancun Resort & Spa is a modern property in the popular vacation hotspot of Riviera Cancun. Wonderful, we love the Royalton! 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